Cisco UC520 - UC520-16U4FXOK9-RF

Note: This is a Cisco UC520-16U4FXOK9-RF is refurbished by Cisco and includes 90 day warranty from Cisco. In accordance with the manufacturers policy, this Cisco refurbished item is non-returnable.

Cisco UC520 Unified Communications 500 Series Phone System (Refurbished) - UC520-16U4FXOK9-RF

Cisco UC520-16U4FXOK9-RF Quick Specs:

• 16 User configuration with 4 PSTN trunks (FXO), 4 Analog ports (FXS), 8 PoE ports, 1 VIC slot for expansion
• Feature licenses for call control, voicemail and Cisco Unified IP Phones
• Note: This phone system requires an eight (8) port Cisco Catalyst Express 520 switch (WS-CE520-8PC-K9) to enable all 16 phones.
• Integrated voicemail
• Automated attendant
• Basic call center capability
• Music on hold

Cisco Unified Communications 500 Series for Small Business, a critical part of the Cisco Smart Business Communications System, is a unified communications solution for small businesses that provides voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) programs. This easy-to-manage platform uses business-class, proven unified communications technologies to full advantage and supports flexible deployment models based on your needs - a wide array of IP phones, public switched telephone network (PSTN) interfaces, and Internet connectivity.

• Multiline appearances on phone


• Attendant console functions using Cisco Unified IP Phone Expansion
Module 7914 or PC-based attendance console

• Fast Transfer: Blind or consult


• Busy Lamp Field


• Silent ringing options


• Automatic line selection for outbound calls


• Call Forward on Busy, No Answer, and All


• Call Forward All restriction control


• Do Not Disturb (DND)


• Feature ring with DND set


• IP phone display of DND state


• Dial-plan pattern load on SIP phones


• Diversion of calls directly to voicemail


• Customization of soft keys


• Enable and disable Call Waiting notification per line


• Call Waiting with overlay Directory Number


• Call Waiting Ring


• Dual line appearances per button


• After-hours toll-bar override


• Auto-answer with headset


• European date formats


• Hook flash passthrough across analog PSTN trunks


• Idle URL: Periodically pushes messages or graphics on IP phones


• Last Number Redial


• Local Name Directory Lookup


• On-Hook Dialing


• Station Speed Dial with configuration changes from IP phone


• System Speed Dial for 10,000 numbers


• Silent and Feature Ring options


• SIP-based Line-Side Subscribe, providing basic presence of phone status


• Access features using soft keys or feature access codes


• Remote teleworker IP phone support


• Dynamic Hunt-Group Join or Leave


• Support for fax machines on FXS ports using H.323, Skinny Client Control Protocol (SCCP), and SIP


• XML application services on Cisco Unified IP phone displays


• Station-to-station video telephony using Cisco Unified Video Advantage or Cisco Unified IP Phone 7985G endpoints

• Analog FXO Loop and Ground Start


• Basic Rate Interface (BRI) support for several switch types currently supported in Cisco IOS Software


• T1/E1 for PSTN Connectivity (not all models)


• Caller ID name and number


• Automatic Number Identification (ANI)


• Direct inward dialing (DID)


• Direct outward dialing


• Dedicated trunk mapping to phone button


• H.323 trunks with H.450 support


• H450.12 automatic detection of H.450 support for remote H.323 endpoints


• H.323-to-H.323 Hairpin Call Routing for non-H.450-compliant H.323 endpoints


• SIP trunks and RFC 2833 support


• Transcoding G.711 and G.729a

• Account codes and call detail record (CDR) field entry


• Callback Busy Subscriber Camp-On


• Per-phone call coverage rules


• Call Hold and Retrieve


• Call Park: Personal and directed


• Call Park Recall


• Call Park Assign to Extension


• Call Pickup Directed


• Call Pickup Local Group


• Call Pickup Explicit Group


• Call Transfer: Consultative and blind


• Call Waiting


• Eight-party impromptu conferencing


• Computer telephony integration (CTI) with Microsoft Dynamics CRM, Outlook, or Salesforce.com CRM using Cisco IOS Software Telephony Services Provider (TSP)


• Directory services using XML


• Hunt groups: Sequential, circular, and longest idle


• Hunt-group dynamic log in and log out


• Hunt-groups statistics: Daily and hourly


• Intercom


• Meet-Me Conferencing


• MOH: Internal or external source


• Night Service Bell or Call Forwarding


• Overlay extensions for enhanced call coverage


• Called-name display for overlay extensions


• Paging: Internal through IP phones or to external system


• Per-call caller ID blocking


• Secondary dial tone


• Additional system speed-dial option through XML service


• Time-of-day and day-of-week call blocking


• Customizable called-name display


• Basic automatic call distributor (B-ACD) (three queues) with Automated Attendant and call statistics


• Display of number of calls in queue on IP phone


• Agent log in and log out of B-ACD hunt group


• Secure voice IP phone certificate authentication and provisioning plus secure device signaling using Transport Layer Security (TLS)

• ntegrated voicemail and Automated-Attendant solution using Cisco Unity Express


• Complete yet concise telephony user interface (TUI) tutorial: Takes the user step by step through the mailbox setup process, minimizing the need for administrator assistance, saving time and money


• Full range of commonly used voicemail features


• Comprehensive voicemail feature set: Replying, forwarding, saving messages; message tagging for privacy or urgency; alternate greetings; pause, fast forward, and rewind; and envelope information


• Networking: Voice Profile for Internet Mail (VPIM) protocol to communicate with other Cisco messaging platforms


• Distribution lists and broadcast messages


• Public and private distribution list function and broadcast messaging capability


• General-delivery mailboxes (GDMs)


• Multiple GDM voicemail boxes for designated team members


• Ability for subscribers to recover a message if it is inadvertently deleted


• Ability to share the user interface, menu structure, and commands with other Cisco voice messaging products


• Personal operator: Configurable alternate telephone number (per voice mailbox) for "zero out" option


• Voicemail access using IMAP integration with Microsoft Outlook, Outlook Express, or Lotus Notes


• Cisco Unified IP phone voicemail and mailbox settings access using Cisco Unity Express VoiceView Express XML application

• Up to five Automated-Attendants per system


• Standard dial-by-name and dial-by-extension Automated Attendant


• Holiday schedules and calendar


• Business-hours schedule


• Script editor: Graphical scripting tool that creates customized Automated-Attendant menu flows


• Support for time-of-day and day-of-week routing


• Unlimited menu items and unlimited nesting


• Administration through telephony


• Ability to record Automated-Attendant prompts from phone or computer


• Capability to create and manage broadcast messages


• Ability to record spoken names for remote users


• Emergency alternate greeting: Alerts callers to temporary schedule changes due to snow, holidays, etc.

• Preconfigured to allow for connection of phones and PSTN lines to start using system upon startup


• Automatic assignment of extensions and voicemail boxes for phones for ease of deployment and future phone additions


• Extension assigner that allows replacement of phones using simple, easy-to-follow voice prompts


• Windows GUI-based Cisco Configuration Assistant for complete system setup; customization and management included


• Simple Network Management Protocol (SNMP) support with Cisco Unified Operations Manager or third-party management consoles