Cisco UC520 - UC52048U12FXOK9-RF

Note: This is a Cisco UC520-16U4FXOK9-RF is refurbished by Cisco and includes 90 day warranty from Cisco. In accordance with the manufacturers policy, this Cisco refurbished item is non-returnable.

Cisco UC520 Unified Communications 500 Series Phone System 48 users (Refurbished) - UC52048U12FXOK9-RF

Cisco UC52048U12FXOK9-RF Quick Specs:

• 48 User configuration with 12 PSTN trunks (FXO), 4 Analog ports (FXS), 8 PoE ports
• Feature licenses for call control, voicemail and Cisco Unified IP Phones
• Note: This phone system requires two twenty-four (24) port Cisco Catalyst Express 520 switches to enable all 48 phones.
• Integrated voicemail
• Automated attendant
• Basic call center capability
• Music on hold

Cisco Unified Communications 500 Series for Small Business, a critical part of the Cisco Smart Business Communications System, is a unified communications solution for small businesses that provides voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) programs. This easy-to-manage platform uses business-class, proven unified communications technologies to full advantage and supports flexible deployment models based on your needs - a wide array of IP phones, public switched telephone network (PSTN) interfaces, and Internet connectivity.

Core components of the Cisco Unified Communications 500 Series include:

• Cisco Unified Communications Manager Express - Cisco Unified Communications Manager Express is a Cisco IOS_ Software solution embedded in the Cisco Unified Communications 500 Series appliance that provides call processing for Cisco Unified IP phones. Simple to deploy, administer, and maintain, Cisco Unified Communications Express is a reliable, feature-rich telephony solution.
• Cisco Unity Express - Embedded Cisco Unity Express helps enable voicemail, desktop messaging, and Automated-Attendant services for increased customer service and rich employee communications experience.
• Cisco Unified CallConnectors for Windows PC Applications - The Cisco Unified Communications 500 Series integrates with common Windows desktop applications to give small business owners access to productivity gains once available only to large businesses. With Cisco Unified CallConnectors, you can integrate your Cisco Unified IP phones with common applications, including Microsoft Outlook, Internet Explorer, Microsoft Dynamics CRM, or Salesforce.com CRM.
• LAN Switching and Routing - The Cisco Unified Communications 500 Series has an integrated, managed Ethernet switch that provides 8 ports of 10/100 PoE optimized for integration with the Cisco Smart Business Communications System. Additionally, the system capacity can be expanded by connecting the recommended Cisco Catalyst Express 520 Series Switch. Providing 8 to 24 additional ports of 10/100 PoE, the Cisco Catalyst Express 520 Series Switch ships with a predefined software configuration to work immediately with the Cisco Unified Communications 500 Series for Small Business. The Cisco Unified Communications 500 Series supports static routing and routing between VLANs and the built-in interfaces.
• Firewall for Network Security - Security is a fundamental element of any network, and Cisco products play an important role in embedding security at the customer's access edge. The Cisco IOS Firewall is a stateful-inspection firewall available with the Cisco Unified Communications 500 Series. Built from market-leading Cisco PIX_ Firewall technologies, Cisco IOS Firewall is a base feature on the Cisco Unified Communications 500 Series platform; it is ideal for protecting the WAN entry point into the network.
• Virtual Private Networking - VPNs carry private data over a public network and extend remote access to users over a shared infrastructure. Maintaining the same security and management policies as private networks, VPNs are the most cost-effective means of establishing point-to-point connection between remote users and a central network. VPNs have been the fastest-growing form of network connectivity, and Cisco takes this approach to a new level by making VPN functions an integral part of the Cisco Unified Communications System. The Cisco Unified Communications 500 Series includes built-in hardware-based encryption acceleration that offloads IP Security (IPsec), Advanced Encryption Standard (AES), Data Encryption Standard (DES), and Triple DES (3DES) encryption and VPN processes to provide increased VPN throughput on the Cisco Unified Communications 500 Series platform.
• Wireless Mobility Services - The 8- and 16-user models of the Cisco Unified Communications 500 Series support an optional integrated WLAN access point for secure WLAN connectivity. As part of the Cisco Smart Business Communications System, the Cisco Unified 500 Series also supports external access points-the Cisco 521 Wireless Express Access Point-and for best-in-class wireless mobility the Cisco 526 Wireless Express Mobility Controller can be added to create a unified system of access points. Small businesses can easily extend access to data applications as well as WLAN telephony. Wireless services allow greater mobility for employees, partners, and customers, resulting in increased productivity. Note: The 32- and 48-user models of the Cisco Unified Communications 500 Series do not support an optional integrated WLAN access point. These models can use the Cisco 521 Wireless Express Access Point and the Cisco 526 Wireless Express Mobility Controller to enable WLAN functions.
• Cisco Configuration Assistant - The Cisco Configuration Assistant, a PC-based, intuitive GUI configuration tool, is an integral component of the Cisco Smart Business Communications System. With a focus on ease of use, the Cisco Configuration Assistant simplifies configuration of multiple technologies-unified communications, switching, routing, security, and wireless. Cisco Configuration Assistant simplifies telephony configuration and provides follow-up support to facilitate easy modification. Features include an interactive topology view, front-panel views of devices, and drag-and-drop Cisco IOS Software upgrades.

• Multiline appearances on phone
• Attendant console functions using Cisco Unified IP Phone Expansion
Module 7914 or PC-based attendance console
• Fast Transfer: Blind or consult
• Busy Lamp Field
• Silent ringing options
• Automatic line selection for outbound calls
• Call Forward on Busy, No Answer, and All
• Call Forward All restriction control
• Do Not Disturb (DND)
• Feature ring with DND set
• IP phone display of DND state
• Dial-plan pattern load on SIP phones
• Diversion of calls directly to voicemail
• Customization of soft keys
• Enable and disable Call Waiting notification per line
• Call Waiting with overlay Directory Number
• Call Waiting Ring
• Dual line appearances per button
• After-hours toll-bar override
• Auto-answer with headset
• European date formats
• Hook flash passthrough across analog PSTN trunks
• Idle URL: Periodically pushes messages or graphics on IP phones
• Last Number Redial
• Local Name Directory Lookup
• On-Hook Dialing
• Station Speed Dial with configuration changes from IP phone
• System Speed Dial for 10,000 numbers
• Silent and Feature Ring options
• SIP-based Line-Side Subscribe, providing basic presence of phone status
• Access features using soft keys or feature access codes
• Remote teleworker IP phone support
• Dynamic Hunt-Group Join or Leave
• Support for fax machines on FXS ports using H.323, Skinny Client Control Protocol (SCCP), and SIP
• XML application services on Cisco Unified IP phone displays
• Station-to-station video telephony using Cisco Unified Video Advantage or Cisco Unified IP Phone 7985G endpoints

• Analog FXO Loop and Ground Start
• Basic Rate Interface (BRI) support for several switch types currently supported in Cisco IOS Software
• T1/E1 for PSTN Connectivity (not all models)
• Caller ID name and number
• Automatic Number Identification (ANI)
• Direct inward dialing (DID)
• Direct outward dialing
• Dedicated trunk mapping to phone button
• H.323 trunks with H.450 support
• H450.12 automatic detection of H.450 support for remote H.323 endpoints
• H.323-to-H.323 Hairpin Call Routing for non-H.450-compliant H.323 endpoints
• SIP trunks and RFC 2833 support
• Transcoding G.711 and G.729a

• Account codes and call detail record (CDR) field entry
• Callback Busy Subscriber Camp-On
• Per-phone call coverage rules
• Call Hold and Retrieve
• Call Park: Personal and directed
• Call Park Recall
• Call Park Assign to Extension
• Call Pickup Directed
• Call Pickup Local Group
• Call Pickup Explicit Group
• Call Transfer: Consultative and blind
• Call Waiting
• Eight-party impromptu conferencing
• Computer telephony integration (CTI) with Microsoft Dynamics CRM, Outlook, or Salesforce.com CRM using Cisco IOS Software Telephony Services Provider (TSP)
• Directory services using XML
• Hunt groups: Sequential, circular, and longest idle
• Hunt-group dynamic log in and log out
• Hunt-groups statistics: Daily and hourly
• Intercom
• Meet-Me Conferencing
• MOH: Internal or external source
• Night Service Bell or Call Forwarding
• Overlay extensions for enhanced call coverage
• Called-name display for overlay extensions
• Paging: Internal through IP phones or to external system
• Per-call caller ID blocking
• Secondary dial tone
• Additional system speed-dial option through XML service
• Time-of-day and day-of-week call blocking
• Customizable called-name display
• Basic automatic call distributor (B-ACD) (three queues) with Automated Attendant and call statistics
• Display of number of calls in queue on IP phone
• Agent log in and log out of B-ACD hunt group
• Secure voice IP phone certificate authentication and provisioning plus secure device signaling using Transport Layer Security (TLS)

• ntegrated voicemail and Automated-Attendant solution using Cisco Unity Express
• Complete yet concise telephony user interface (TUI) tutorial: Takes the user step by step through the mailbox setup process, minimizing the need for administrator assistance, saving time and money
• Full range of commonly used voicemail features
• Comprehensive voicemail feature set: Replying, forwarding, saving messages; message tagging for privacy or urgency; alternate greetings; pause, fast forward, and rewind; and envelope information
• Networking: Voice Profile for Internet Mail (VPIM) protocol to communicate with other Cisco messaging platforms
• Distribution lists and broadcast messages
• Public and private distribution list function and broadcast messaging capability
• General-delivery mailboxes (GDMs)
• Multiple GDM voicemail boxes for designated team members
• Ability for subscribers to recover a message if it is inadvertently deleted
• Ability to share the user interface, menu structure, and commands with other Cisco voice messaging products
• Personal operator: Configurable alternate telephone number (per voice mailbox) for "zero out" option
• Voicemail access using IMAP integration with Microsoft Outlook, Outlook Express, or Lotus Notes
• Cisco Unified IP phone voicemail and mailbox settings access using Cisco Unity Express VoiceView Express XML application

• Up to five Automated-Attendants per system
• Standard dial-by-name and dial-by-extension Automated Attendant
• Holiday schedules and calendar
• Business-hours schedule
• Script editor: Graphical scripting tool that creates customized Automated-Attendant menu flows
• Support for time-of-day and day-of-week routing
• Unlimited menu items and unlimited nesting
• Administration through telephony
• Ability to record Automated-Attendant prompts from phone or computer
• Capability to create and manage broadcast messages
• Ability to record spoken names for remote users
• Emergency alternate greeting: Alerts callers to temporary schedule changes due to snow, holidays, etc.

• Preconfigured to allow for connection of phones and PSTN lines to start using system upon startup
• Automatic assignment of extensions and voicemail boxes for phones for ease of deployment and future phone additions
• Extension assigner that allows replacement of phones using simple, easy-to-follow voice prompts
• Windows GUI-based Cisco Configuration Assistant for complete system setup; customization and management included
• Simple Network Management Protocol (SNMP) support with Cisco Unified Operations Manager or third-party management consoles