How do I Return an Item?
All returns are subject to the following return policy and conditions.
Some items are returnable through IP Phone Warehouse and some items are not. Refurbished products, video conferencing equipment, and headsets are returnable for replacement or repair during the warranty period; however, they cannot be returned for credit. Additionally, the following brands are not returnable to IP Phone Warehouse due to the manufacturer's policies and restrictions: Aastra, Epygi, Quintum, GN Netcom, Polycom Spectralink, Plantronics, and UT Starcom. Other manufacturers not listed may also have similar policies and the standard 30 day return policy do not apply to these items or brands. In the event that a defective item is received from one of the above manufacturers, please contact the manufacturer directly. Please contact the manufacturer for warranty information, as well. Please contact IP Phone Warehouse if you would like information about warranties and return information before purchasing your merchandise.
Other items may come with a Money Back Guarantee. In the event that one of these items is returned, IP Phone Warehouse is not responsible for this return. Users should contact the manufacturer directly in these circumstances.
Unless IP Phone Warehouse is contracted for installation or support services, IP Phone Warehouse will not assist in the installation or configuration of products under any circumstances. IP Phone Warehouse may provide firmware/software updates and manuals subject to availability.
Note: Absolutely no software or license keys are returnable under any circumstances.
To return an item that is returnable, please fill out our RMA Form online before shipping product back to IP Phone Warehouse, items received without an RMA number will be refused by our warehouse. Following the RMA procedure will help to expedite and ensure the proper action or credit upon processing. After completing the RMA form on the website, for items that are returnable, you may be issued an RMA (Return Merchandise Authorization) code that will be used for your return. For further expedition, when requesting your RMA, please have the following information handy:
- Customer Number
- Invoice Number
- Serial Number
- Reason for Return
- Action Requested (Replacement/Return/Repair/Credit)
- Whether or not the box has been opened or if it is still factory sealed
In order to receive full credit for merchandise, all returns must be received in original condition and packed in the carton as if from the Manufacturer (this includes all foam padding or bubble wrap, all manuals, blank warranty cards, accessories, and/or other documentation included with the original shipment. RMA approval is contingent upon receipt of 100% complete products, among other things.
Customer is responsible for shipping charges to IP Phone Warehouse. Products can be returned if in applicable amount of time after purchase. After this time, product is considered acceptable by customer and cannot be returned.
NOTE: Software cannot be returned under any circumstances.
Restocking Info: Any non-defective unopened item that is returned (wrong item, for example) has a minimum of a 5% restocking fee. The 5% fee is to cover credit card fees, processing, and order handling. Items that have been opened but are 100% complete are subject to a 15% restocking fee. Simply, the 15% restocking fee exists because we cannot sell an open box item as new; therefore, the item is discounted accordingly. Items returned that are missing any packing material or components are subject to a restocking fee of up to 30%. If the return is missing the majority of packing, product, or components the return will be refused.
Customer is responsible for shipping all returned items back to IP Phone Warehouse.
No orders older than 30-days from date of purchase will be considered for return for credit.
Refurbished items are not returnable unless proven defective. If found defective refurbished items can only be exchanged for the same item.
IP Phone Warehouse reserves all other rights.
