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Headset FAQ

Read answers to common business headset questions! Do you want to simplify call control to increase productivity? Are you worried about deploying too many wireless headsets? Just want to know the basics about business headsets? You've come to the right place. Our staff of experts have answered these frequently asked questions about headsets.

What is a mono headset?

A mono headset, short for monaural headset, only has one earpiece. A mono headset is used so you can hear what’s going on around you or communicate with colleagues without taking off your headset.

What is a stereo headset?

A stereo headset, also known as a binaural headset, has two earpieces, which cover both ears. A stereo headset is used to block out background noise, such as in a noisy call center, so you can focus better.

Do I need an amplifier for my headset?

Most VoIP phones have built in amplifiers, so you likely won't require one. There are, however, benefits to using a headset amplifier, especially in noisy environments. They not only increase the volume, but many also offer audio processing to enhance sound quality.

Will wireless headsets interfere with each other when used in the same area?

If there are a lot of headsets, yes. Wireless standards like WiFi, Bluetooth, and DECT operate over specific portions of the wireless spectrum. When you have a lot of one type of wireless headset in a small area, all of the headsets will try to operate over the same spectrum. If too many are present, it can lead to signal degradation or even loss. The different wireless standards all have different spectrum density ratings. Using a hybrid deployment with, for example, some Bluetooth headsets and some DECT headsets, can help you have more headsets in one area without the problems of spectrum density.

How many DECT headsets can be used in a given area?

As a general rule, around 60 DECT headsets using normal audio can be deployed in the same area. When using wideband audio, however, this number gets cut in half, and it’s recommended that no more than 30 headsets be deployed. Some newer DECT headsets support 80 headsets in wideband mode and 105 in narrowband mode, so be sure to check the capabilities of the headset being deployed.

Do I need a QD cable for my headset?

Most headsets now use QD (Quick Disconnect) cables, because they make the headset more or less compatible with many different brands of phones and computers. In the past, many headsets did not use QD cables and only worked with certain phones. Thus, if you ever switched phones, there was a chance you had to buy a new headset, instead of just an inexpensive QD cable that works with the new phone.

What is an EHS cable?

An EHS (electronic hook switch) cable is an adapter that connects a wireless headset to a phone, so you can answer calls without needing to transfer the call to the headset or use a handset lifter.