Plantronics reached many milestones, including shipping its one-millionth headset in 1973, becoming the official headset of the Olympic Games in 1984, and celebrating its 50th year in 2011.
Today, Plantronics is a globally recognized manufacturer of headsets and headphones for businesses and consumers, from call center agents to videogame players. They build solutions for businesses of every scale and industry, leveraging years of proven reliability and innovation.
A Plantronics headset for every use
Plantronics headsets come in every form and with every function imaginable. How do you narrow it down and find the right headset for you? Each Plantronics headset is unique, from its connectivity type and wearable style, to the features and technology onboard. First, let’s show you some of the popular business-class series produced by Plantronics.
Plantronics Savi 700 series wireless headsets
The Plantronics Savi 700 series includes the Savi 710 monaural headset, Savi 720 binaural headset, Savi 730 over-the-ear headset and Savi 740 convertible headset. The headsets are wireless and offer three-way connectivity; connect the charging base to a desk phone, a mobile device and a computer. Technology like noise cancellation, enhanced digital signal processing and CAT-iq enabled wideband audio produce the clearest call quality possible.
When the Plantronics Savi 740 headset is used with the deluxe charging cradle, you can swap out the headset’s drained battery with a freshly charged one. The headset can also be converted between three different wearable styles. Plantronics touts the Savi 740 as the “lightest DECT wireless headset on the market.”
Plantronics Savi 400 series wireless headsets
Plantronics’ Savi 400 series features four wireless headsets, similar to the Savi 700 series. The models include the Plantronics Savi 410 with a monaural earpiece, the Savi 420 with binaural earpieces, the Savi 430 with an over-the-ear wearable style, and the Savi 440 with three convertible wearable styles.
Plug the headsets’ charging base into a phone, or use the available USB adapter to enable wireless communications with a computer. The headsets offer noise cancelling microphones, enhanced DSP and wideband audio with CAT-iq technology. Unlike the Savi 700 series, the Savi 400 series does not offer Bluetooth. The Plantronics Savi 440 headset can be paired with a deluxe charging cradle and hot-swappable battery, akin to the Savi 740.
Plantronics CS500 and CS500 XD series wireless headsets
Both the Plantronics CS500 series and CS500 XD series offer a similar set of features. The difference between the two is that the CS500 series utilizes DECT technology, while the CS500 XD series uses 900 MHz technology. DECT provides better security and overall quality, but 900 MHz enables more headsets to operate within one space without interfering with each other.
Different models are available within each series, including monaural and binaural over-the-head headsets, and over-the-ear (CS500 series only) and convertible headsets. These wireless headsets offer wideband audio with CAT-iq, noise cancellation, DSP and one-touch call controls. The Plantronics CS540 XD headset is compatible with a hot-swappable battery to continue operating all day long.
Plantronics Voyager series Bluetooth headsets
Highlighting the Voyager series are the Plantronics Voyager Legend wireless headsets with Bluetooth. Pair the headsets with your mobile device, or with a computer through an optional USB dongle. Available models include the Plantronics Voyager Legend CS headset with charging base, and the Plantronics Voyager Legend UC headset with charging base and USB dongle.
Connect the Voyager Legend’s charging base to your desk phone. The headset can also be paired with your mobile device’s Bluetooth. When a USB dongle is used, the headset can stream media from your computer or interact with VoIP softphones. One-touch controls on the headset include call answer/end, volume up/down and microphone mute.
The headsets are loaded with additional technology to ensure ease of use and enhanced mobility, especially when paired with a smartphone or tablet. Smart sensor technology lets you answer a call by simply placing the headset on your ear, and WindSmart technology blocks interference from gusts of wind. A portable charging case is also available.
Plantronics Blackwire series USB headsets
The Plantronics Blackwire series is a versatile line of USB headsets. Standard features include wideband audio, noise cancelling microphones and digital signal processing, as well as SoundGuard technology to prevent sudden acoustic spikes that could damage the human ear. On the headsets’ cord are inline controls such as call answer/end, volume up/down and microphone mute.
Headsets in the series range from the Blackwire 200, to the Blackwire 725. The Plantronics Blackwire 725 offers the best audio performance in the series, ready for VoIP softphones, music playback and more. Active noise cancellation and dynamic EQ allow the headset to fully optimize your voice quality during calls, especially in loud environments. The headset is incredibly comfortable for all-day wear.
Sorting out the connectivity types
Let’s say you’ve found a headset you really like. It has all of the features you want, looks greats and is the perfect fit—literally and figuratively. Well, you take it out of the box and realize that it won’t plug in; the headset’s cord or charging base isn’t compatible with your phone, computer, mobile device or whatever you wanted to connect it to.
Paying attention to the headset’s connection type is very important. Plantronics builds headsets and charging bases with connection types including USB, stereo, modular and quick disconnect. Wireless headsets rely on the charging base to connect to the telephony source, unless the headset features Bluetooth for connecting to a mobile device or USB dongle.
Headsets with USB connectors are designed for VoIP softphones from applications like Microsoft Lync and Skype for Business. Stereo connections like 2.5mm and 3.5mm can connect to desk phones and mobile devices. Modular or RJ9 connectors plug directly into the headset port on desk phones and cordless phones. Quick disconnect does not directly connect to any type of phone or other device—quick disconnect requires an adapter.
A list of Plantronics quick disconnect adapter cables:
Plantronics QD to 2.5mm cable, with 18-inch cord and right angle plug. Part # 43038-01
Plantronics QD to RJ9 cable, with coiled cord, recommended for M22 amplifier. Part # 40702-01
Plantronics QD to 2.5mm cable, with 18-inch coiled cord and right angle plug, recommended for Cisco phones. Part # 65287-01
Plantronics QD to RJ9 cable, recommended for Polaris corded headsets. Part # 27190-01
Plantronics A10-16 QD to RJ9 cable, no amplifier required. Part # 66268-02
Plantronics QD to 2.5mm cable, with 18-inch cable and right angle plug, recommended for Brother PTH100/200 and Spectralink phones. Part # 64279-02
Plantronics HIS QD adapter cable, recommended for Avaya phones and the Avaya 9600 series. Part # 72442-41
Plantronics U10P-S QD adapter cable. Part # 38099-01
Plantronics U10 QD adapter cable, with coiled cord, recommended for amplifiers. Part # 26716-01
Plantronics HIC QD adapter cable, with coiled cord, recommended for Avaya phones. Part # 49323-44
Having to purchase an adapter for your wired headset might sound like an inconvenience. You already bought the headset, so now why do you have to buy an additional item? Doesn’t seem fair. Well, headsets with quick disconnect actually offer a lot of advantages and are preferred by the majority of professional headset users.
Rather than purchasing a whole new headset when you change phone systems or phones, all you have to do is plug in a new adapter. You can use your wired headset with more telephony sources than just one, quickly disengage the headset by unclipping the adapter, and further customize your headset.
Do I need an EHS cable or handset lifter?
If you want to remotely answer or end a call from your wireless headset, then yes, you do need an EHS cable or handset lifter. Wireless headsets with inline controls like call answer and end cannot—in most cases—offer instant plug-and-play functionality.
The EHS cable connects the wireless headset’s charging base to the phone. With the cable attached, the wireless headset can control the phone’s hook, either electronically engaging or disengaging a received call. A handset lifter works similarly, except it is a physical device that is positioned directly under the handset. The lifter will pick up the handset to answer a call, and reset the handset to end a call.
What are Lync or Skype optimized headsets?
Headsets like the Plantronics Savi W745-M and Plantronics Voyager Legend UC B235-M are optimized for Microsoft Lync and Skype for Business. Onboard software enables the headsets to seamlessly connect with your Lync or Skype environment. The headsets can answer and end calls through your VoIP softphone, and interact with other unique features.
Any USB headset can work with your Microsoft Lync or Skype for Business environment, but optimized headsets can perform without requiring additional accessories and equipment.
Flying high with Plantronics
Plantronics headsets have been shipped all over the world—and out of this world, all the way to the moon and back. Businesses, governments and consumers all trust Plantronics with their vital communications. Years of proven reliability and incredibly innovative products let Plantronics continue to lead the headset industry.
IP Phone Warehouse is an authorized and certified Plantronics reseller. We offer support from Plantronics-certified customer service agents and technicians. If you need any kind of help, pre- or post-purchase, call us at 888-201-9056 and let us know!
Plantronics Headsets FAQ
Sometimes, it’s not as simple as plugging in your headset and getting to work. Plantronics headsets are available in all kinds of forms and functions, so you might have some questions. If so, we’ve got answers. Read this FAQ section or contact us to learn more about your Plantronics headset..
Is my Plantronics headset compatible with my phone?
Generally, most desk phones have an RJ9 headset port. Mobile devices like cell phones and tablets are equipped with a 2.5mm or 3.5mm port. A few desk phones (usually higher-end models) offer USB ports. Plugging in your headset is all about making sure the connections are compatible.
If you’re not sure what kind of connectivity options your phone offers or you want to see a list of compatible Plantronics headsets, take a look at their Compatibility Guide [http://www.plantronics.com/us/compatibility-guide/index.jsp]. Here, you can select your phone by model, and the guide will display compatible Plantronics headsets.
Why does my Plantronics headset have “quick disconnect?”
Headsets with “quick disconnect” connectors require adapters to plug into your phone or computer. It sounds inconvenient at first, but quick disconnect has a lot of advantages. You can use a single headset with multiple devices by simply plugging it in to available adapters. For example, the RJ9 headset port on your desk phone, a 3.5mm port on a conference phone, or the USB port on your computer to connect to a VoIP softphone.
Also, quick disconnect is (as the name implies) easier to unplug from a phone than a traditional wired connection. You simply unbuckle the connection between the headset and the adapter, rather than reaching behind the desk phone or computer.
Will a Plantronics Bluetooth headset work with my cell phone?
Bluetooth comes standard in most modern smartphones and tablets. Older model or more basic mobile devices might not include Bluetooth. If your cell phone or other mobile device includes Bluetooth, the odds are that it will be compatible with your Plantronics Bluetooth headset.
To be sure, take a venture to the
Plantronics Bluetooth Headset Pairing Guide. The guide will ask you to select your mobile device and Plantronics headset, and create step-by-step instructions for connecting the two devices.
What Plantronics headset should I use with my VoIP softphone?
Headsets like the Plantronics Blackwire C510-M and Plantronics Voyager Legend UC B235-M are optimized for Microsoft Lync and Skype for Business. Embedded software enables them to work seamlessly with the platform’s VoIP softphone, including inline call answer and end abilities.
Plantronics’ line of USB headsets is best suited for connecting to a Windows PC or Mac computer. The headsets range from wired to wireless solutions; the wired headsets plug right in, while the wireless headsets’ charging base is what creates the connection.
The USB headsets’ primary purpose is for VoIP softphones, while they may include technology designed to enhance music and other media through the computer.
For the complete list of compatible Plantronics headsets and VoIP softphones, see the
>Plantronics Softphone Compatibility Guide.
Do I need an EHS cable or handset lifter for my Plantronics headset?
Plantronics wireless headsets may include buttons for call answer and end. When you’re too far away from your desk to answer your phone in time, the buttons give you the ability to pick up the call remotely. To enable this ability, an EHS cable or handset lifter may be required.
The EHS (electronic hook switch) cable connects the wireless headset’s charging base to the desk phone. Plantronics builds EHS cables for specific third-party phone manufacturers, including Alcatel, Avaya, Cisco, Grandstream and Polycom.
The Plantronics Savi HL10 handset lifter is also available. Place the lifter underneath the desk phone’s handset and connect it to the wireless headset’s charging base. The Savi HL10 lifts the handset when the call answer button is pressed, and releases it when the call end button is pressed.
What does my Plantronics headset’s warranty cover?
IP Phone Warehouse is an authorized Plantronics reseller. Meaning, if you purchase a headset from us, the warranty is recognized and enforced by Plantronics. Headsets from unauthorized resellers are not recognized by Plantronics and the warranty will not be enforced.
Plantronics headsets come with warranties with one- to three-year terms. To learn more about Plantronics’ warranty policy, see the
Plantronics Worldwide Limited Warranty page.