8 AM - 5 PM CST M-F

Terms & Conditions

Please carefully read the following terms and conditions of use before using this website. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws and is the property of IP Phone Warehouse, LLC. The collective work includes works that are licensed to IP Phone Warehouse, LLC. Copyright 2007, IP Phone Warehouse, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with IP Phone Warehouse, LLC or purchasing IP Phone Warehouse, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with IP Phone Warehouse, LLC or to purchase IP Phone Warehouse, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by IP Phone Warehouse, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of IP Phone Warehouse, LLC used in the site are trademarks or registered trademarks of IP Phone Warehouse, LLC

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, IP Phone Warehouse, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. IP Phone Warehouse, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. IP Phone Warehouse, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

IP Phone Warehouse, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if IP Phone Warehouse, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that an IP Phone Warehouse, LLC product is mistakenly listed at an incorrect price, IP Phone Warehouse, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. IP Phone Warehouse, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, IP Phone Warehouse, LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Photographic Errors

In the event that an IP Phone Warehouse, LLC product is mistakenly listed with an inaccurate product image, IP Phone Warehouse, LLC shall not be liable for any discrepancy between the product image and the delivered product.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by IP Phone Warehouse, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


IP Phone Warehouse, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to IP Phone Warehouse, LLC.


Your use of this site shall be governed in all respects by the laws of the state of Wisconsin, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of IP Phone Warehouse, LLC products) shall be in the state or federal courts located in Milwaukee County, Wisconsin. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of IP Phone Warehouse, LLC products) must be commenced within one (1) year after the claim or cause of action arises. IP Phone Warehouse, LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. IP Phone Warehouse, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.


Customer shall be responsible for any state or local tax (excluding taxes based on IP Phone Warehouse, LLC's income or profits) that results from the transfer of title or sale or delivery of the Products purchased hereunder unless a valid and correct tax exemption certificate is furnished to IP Phone Warehouse, LLC prior to delivery. Organizations and individuals purchasing items in states other than Wisconsin bear the responsibility of reporting and paying sales and use taxes to your state on all merchandise purchased from IP Phone Warehouse, LLC. By submitting your order, you agree to the terms for this site.


IP Phone Warehouse reserves the right to substitute shipping carriers between UPS and FedEx without notice.

International Shipping

Customer shall be responsible for any brokerage GST disbursement fees, entry prep fees, customs GST fees, and any duty amounts prior to delivery.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a IP Phone Warehouse, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

IP Phone Warehouse, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, IP Phone Warehouse, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, IP Phone Warehouse, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to IP Phone Warehouse, LLC in its sole discretion.


You agree to indemnify, defend, and hold harmless IP Phone Warehouse, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, IP Phone Warehouse, LLC may link to sites operated by third parties. However, even if the third party is affiliated with IP Phone Warehouse, LLC, IP Phone Warehouse, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of IP Phone Warehouse, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, IP Phone Warehouse, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Return Policy

All returns and replacements are subject to the following policy and conditions.

Some items are returnable through IP Phone Warehouse, LLC and some items are not.

Items from the following brands are not returnable to IP Phone Warehouse, LLC due to policies and restrictions: 2N, Aastra, ACTi, Aiphone, Algo, Avaya, Axis, Barco, Bogen, Bosch, CyberData, Epygi, GAI-Tronics, GeoVision, Jabra, Plantronics, Quintum, Samsung, Sangoma, Spectralink, TeleMatrix, Toshiba, UT Starcom, Viking Electronics, VivoTek, and Yealink. For claims on items from brands in this list, please contact the manufacturer directly, as the manufacturer facilitates all warranty claims. Please contact the manufacturer for warranty information. If you need help finding contact information for the manufacturer, please contact us and we would be glad to help.

Items from other brands not in this list may be subject to similar policies and restrictions; the standard return policy does not apply to these items.

Video conferencing equipment and accessories, headsets, power supplies, batteries, and refurbished items are returnable for replacement or repair during their warranty period; these items cannot be returned for credit. Refurbished items are not returnable unless proven defective, and can only be exchanged for the same item.

Some items may come with a money back guarantee. If one of these items needs to be returned, IP Phone Warehouse, LLC is not responsible for this return. Please contact the manufacturer directly in these circumstances.

Bulk orders, special order items, and items that received discounted, bulk, or promotional pricing are not returnable under any circumstances. Software and license keys are not returnable under any circumstances.

Unless contracted for installation or support services, IP Phone Warehouse, LLC will not assist in the installation or configuration of items under any circumstances. IP Phone Warehouse, LLC may provide firmware or software updates and manuals, subject to availability.

Items can be returned to IP Phone Warehouse, LLC only if they are unopened, manufacturer-sealed and in brand-new condition. No opened or used items can be returned for credit.

If the manufacturer determines that an opened item is defective, the item may be exchanged, depending on the manufacturer’s returns and exchange policies.

Returns are subject to shipping and restocking fees, as outlined below.

The customer is responsible for shipping all returned items back to IP Phone Warehouse, LLC. All returns are subject to a restocking fee of 10-30% of the original sale price. IP Phone Warehouse, LLC is not responsible for any shipping charges for returns.

The restocking fee covers credit card fees, processing, order handling, and other expenses. The restocking fee is variable, and depends on the product type, manufacturer, and other conditions.

No returns past 30 days from purchase date will be considered for credit.

Promotional Offer Limitations: Any promotional offer (e.g., "free tech support" or "free promotional item") is on a per customer basis and is limited to a single free session or item per customer. Free tech support sessions and promotional items cannot be stacked, nor do they compound. Refurbished, overstock, surplus, clearance, and similar items are not eligible for manufacturer rebates and similar incentives.

Special Orders and Backorders

All special orders and backorders require 100% prepayment. Special orders are not refundable after processing or returnable. Some backorders maybe canceled after processing if they have not shipped and are determined to be in a cancelable state but are subject to a 15-30% cancelation fee. If a backorder item has shipped prior to the cancelation request, the order cannot be canceled but a return authorization can be requested. Note that all returns are subject to our return policy.

IP Phone Warehouse, LLC reserves all other rights.