Last Updated: December 2025
IP Phone Warehouse (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, create an account, or make a purchase.
This policy applies only to information collected through our website and online store.
1. Information We Collect
We collect information in two primary ways:
Information You Provide to Us
When you interact with our website—such as creating an account, placing an order, signing up for emails, submitting a form, or contacting customer service—we may collect:
- Name
- Email address
- Billing and shipping address
- Phone number
- Payment information (processed securely by third-party payment providers; we do not store full credit card numbers)
- Order history and transaction details
- Customer service communications
- Gift recipient information (used only to fulfill the gift order)
You may browse the site without creating an account.
Information Collected Automatically
When you visit our website, we automatically collect standard technical information, including:
- Device and browser type
- IP address (processed through analytics tools using anonymization features)
- Pages visited and referring URLs
- General clickstream and navigation data
- Time spent on the site
- Shopping cart and checkout interactions
- Website performance and error logs
This information is collected through cookies and similar technologies to support website functionality and improve the customer experience.
Cookies and Similar Technologies
We use cookies to:
- Maintain your shopping cart
- Enable checkout and account login
- Improve website performance
- Understand general site usage
- Measure how advertising leads to visits or purchases
- Personalize your browsing experience
You can manage or disable cookies through your browser settings.
2. How We Use Your Information
We use collected information to:
- Process and fulfill orders
- Provide order confirmations and shipping updates
- Respond to customer service requests
- Improve website performance, reliability, and usability
- Personalize your experience
- Conduct internal analytics and reporting
- Prevent fraud and enhance security
- Send marketing emails only if you choose to opt in
- Comply with operational, tax, and legal requirements
We do not use technologies designed to capture the contents of your communications or monitor keystrokes.
3. Website Analytics and Tracking
We use a small number of commonly used analytics and measurement tools to understand how visitors use our site and to improve overall performance. These tools may collect general, aggregated usage information such as page views, referral sources, and browsing patterns.
We also use advertising measurement tools to understand when an advertisement leads to a visit or purchase.
These tools do not capture the contents of your communications.
4. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information, including:
- Secure Socket Layer (SSL) encryption on all pages transmitting personal information
- PCI-compliant third-party payment processing
- Access controls and authentication
- Secure hosting
- Fraud-prevention measures
Sensitive information is not stored on our servers beyond what is necessary to support business operations and legal requirements.
5. How We Share Information
We do not sell personal information.
We may share information with trusted service providers who assist in operating our website, processing transactions, fulfilling orders, delivering shipments, or supporting our business operations. These providers may use information only to perform services on our behalf and must keep it confidential.
We may also disclose information if required to comply with the law, enforce our site policies, or protect our rights or the rights of others.
Aggregate or non-identifiable information may be used for reporting or analytics.
6. Your Choices
You may:
- Update your account information at any time
- Opt out of marketing emails by using the unsubscribe link
- Adjust cookie settings in your browser
- Contact us to request access to or deletion of information associated with your account, subject to legal and operational requirements
7. Data Retention
We retain personal information only as long as necessary to:
- Complete transactions
- Provide customer support
- Maintain account and order records
- Meet tax, accounting, and legal obligations
- Prevent fraud or misuse
Information no longer required is securely deleted or anonymized.
8. Third-Party Links
Our website may contain links to third-party websites. These sites operate independently and have their own privacy practices. We are not responsible for the content or policies of external sites.
9. Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or wish to request changes to your information, please contact:
IP Phone Warehouse, LLC
Phone: 888.201.9056
Email: service@ipphone-warehouse.com