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Note: this is software only, for Windows or Linux. Received via electronic delivery approximately the same business day.
The 3CX phone system is a convenient software-based PBX with an included capacity of up to 1,024 simultaneous calls for high-volume call centers. The professional edition is optimized for call center use with a fully featured, manageable queue and compatibility with Microsoft Exchange Server for even more UC functions.
Utilize the intuitive GUI to instantly access the queue and monitor callers. Quality control features allow listening in and joining calls in progress, and the 3CX phone system can create reports and compile statistical data. Callers can also save their place in line after they hang up, and when their place in line comes up an agent can call them back.
When used in collaboration with Microsoft Exchange Server, the 3CX phone system can utilize real time presence and UC tools for agents, a shared phonebook and an auto attendant to direct caller traffic. Download the available smartphone app to allow mobile devices to act as an extension. The 3CX phone system can be used with CRM's as well, such as Microsoft Dynamics, Sage ACT and Salesforce.