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Note: this is software only, for Windows or Linux. Received via electronic delivery approximately the same business day.
The 3CX phone system, professional edition, offers enhanced call center functionality through a software-based PBX. Enjoy quality VoIP telephony, an intuitive GUI and a manageable queue. With Microsoft Exchange Server, the 3CX phone system allows coworkers and agents to work with even more efficiency.
Establish protocols for the queue such as caller positioning and agent permissions with the 3CX phone system. The queue can allow callers to save their place in line after they have hung up, and when their place comes up an agent can call them back. The phone system includes agent quality control features such as call listening in and jumping in, and reporting and statistical data on agents and callers.
Agents can connect with coworkers more efficiently when the 3CX phone system is integrated with Microsoft Exchange Server. See real time presence of other coworkers within the office, share a phonebook and program an auto attendant to increase productivity. A downloadable smartphone app enables mobile devices to connect to the 3CX phone system and work as an addition extension. The 3CX phone system is compatible with CRM's, including Salesforce, Microsoft Dynamics and Sage ACT.