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Standard
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Professional
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Licensing |
Extensions |
Unlimited |
Unlimited |
Simultaneous Calls Supported |
4 ≤ 1024 |
4 ≤ 1024 |
General Phone System Features |
Call Logging |
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Call Reporting |
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Blind Call Transfer |
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Attended Call Transfer |
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Call Forward to Busy |
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Call Forward on No Answer |
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Call Routing (DID) |
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Call Routing (Caller ID) |
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Caller ID |
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Conference Calling |
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Conference Rooms |
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Auto Attendant / Digital Receptionist |
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Record New Voice Prompts From Phone |
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Voicemail |
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Music on Hold |
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Central Phonebook |
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Call by Name |
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Different Prompts for Holidays |
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Call Parking |
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Call Pickup |
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Call Queuing |
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Call Recording |
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MWI - Message Waiting Indicator |
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BLF Status Updates |
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Intercom |
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Paging |
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Ring Extension and Mobile Simultaneously |
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Send Email Notifications for Missed Calls |
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Music on Hold Playlist or Line In |
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Dial Codes |
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Management and Scalability |
Web-based Management Console |
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Configuration Wizard |
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Real Time Web-based System Status |
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Integrated Web Server |
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Backup and Restore |
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Firewall/NAT Friendly Configuration of External Extensions via Tunnel |
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Microsoft Windows Server Certified |
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Integrated Enterprise Database (PostgreSQL) |
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VMware / Hyper-V |
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Disable an Extension Temporarily |
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Management of Group Privileges |
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Unified Communications |
Public SIP ID for Extensions |
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Advanced Forwarding Rules Based on Caller ID, Time & Type of Call |
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Recieve Voice Mail via Email |
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Integrate Branch Offices with 3CX Bridge |
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Standards-based Presence Information |
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Integrated Fax Server |
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Recieve Faxes via Email as PDF |
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Superior Mobility with 3CXPhone for Windows, iPhone and Android |
CTI Support (Windows only) |
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Seamlessly Create Conference Calls |
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Run as Presence Monitor in Combination with Desk phone (Windows only) |
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Allow Users to Configure their Own Extension Settings |
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Make and Receive Calls |
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Transfer Calls |
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Shows Caller ID |
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Shows Personal Call History |
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Divert Calls to Voice Mail |
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Queue Monitoring (Windows only) |
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Shows Status of Other Extensions |
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Plug and Play Provisioning |
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Manage Forwarding Rules |
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Manage Softphones from Management Console |
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Auto Provisioning |
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Remote Configure |
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Includes Tunnel to Avoid NAT Problems |
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Tunnel All VoIP Traffic Over a Single Port |
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IP Phone Management* |
Automatic Phone Provisioning |
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Manage IP Phones Network Wide from Console |
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Plug and Play Support for Easy Deployment of IP Phones |
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Provision all Popular IP Phones with Correct Settings |
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Restart One or All Phones Remotely |
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Update Firmware on One or More IP Phones Network Wide |
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See Firmware Version of Phone |
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Call Center Features |
Advanced Real Time Queue Statistics |
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Monitor Queue Status |
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Review Number of Callers in a Queue |
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Log Agents In and Out of Queues |
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Advanced Agent Statistics |
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Time an Agent Logged In/Out of Queue |
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Review the Number of Answered/Unanswered Calls |
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Average and Longest Wait Time and More |
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Wallboard |
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Allow your Customers to Hang up and Retain their Position in the Queue |
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The Customer is Called Back When an Agent Becomes Available |
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Call Back Notification Emails are Sent to the Supervisor |
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Round Robin Queue |
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Longest Waiting Queue |
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Least Talk Time Queue |
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Fewest Answered Queue |
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Hunt By Threes - Random Queue |
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Hunt By Threes - Prioritized Queue |
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SLA Alerts |
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Listen In / Whisper / Barge in |
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Ring / Hunt Groups |
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3rd Party Application Integration |
TAPI Driver for Integration with Microsoft Outlook and TAP Applications |
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Microsoft Outlook |
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Salesforce Integration |
Optional |
Optional |
Sugar CRM Integration |
Optional |
Optional |
Microsoft Dynamics Integration |
Optional |
Optional |
HTTP API to Integrat with any Web CRM |
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Microsoft Exchange 2007/2010/2013 UM |
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Microsoft Exchange Contract Phonebook Integration |
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Microsoft Exchange Auto Attendant Integration |
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View Remote User Presence |
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SIP Standard Support |
Fully Supports RFC 3261 |
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SIP Forking |
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Establish Standards-based SIP Trunks with other SIP Servers |
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Devices and Providers |
Supports SIP Hardware Phones |
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Supports SIP Software Phones |
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Supports VoIP Gateways and Cards |
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Supports Popular SIP / VoIP Providers |
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SIP Trunking Support |
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Create Free Communication Links to Other 3CX Systems |
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Create Free Communication Links to Other SIP Servers |
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Codecs (Voice Compression) |
G711 (a law and u law) |
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G722 |
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GSM |
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Speex |
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llbc |
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G729 |
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Customer Service and Support |
Help Pages and Blog |
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Community Forums (no 3CX Support) |
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Email Support** |
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