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How to Use Polycom EagleEye IV USB Camera with Trio

Are you looking for a camera to use with your Polycom Trio conference phone to enable video conferencing? You probably want a camera that’s easy to connect, easy to operate, and provides professional HD video.

Polycom EagleEye IV USB Camera is just what you’re looking for.

It connects using USB to the Trio Visual+ accessory, providing 1080p Full HD video, 12x lossless optical zoom, and full motorized panning and tilting functionality, which you can control using the included remote or the touchscreen display on the Trio. You can set presets for fast set-up of video conferencing.

Because of its generous field of view and pan-tilt-zoom functionality, Polycom EagleEye IV USB Camera works in conferences from small to large, from huddle rooms to conference rooms to board rooms.

Polycom EagleEye IV USB Camera used to be called Polycom MSR Camera. Because it’s no longer limited to use with MSR systems, they changed the name.

So, today, we want you to meet this newly renamed solution for professional video collaboration.

Polycom Video Conference Call

Polycom EagleEye IV USB Camera

Polycom EagleEye IV USB Camera offers a plug-and-play HD camera for video conferencing using the Polycom Trio conference phone.

It has been certified by Microsoft for use with Skype for Business, including support for the H.264 SVC video codec.

How to use it with Polycom RealPresence Trio 8800

Using the Polycom EagleEye IV USB Camera with the Polycom Trio 8800 conference phone is as simple as plugging the camera into the Polycom Trio Visual+ accessory.

The Visual+ enables video conferencing and content sharing using the Trio. Pair a Visual+ with a Trio by connecting the cables and tapping the Pair button on the Trio’s touchscreen.

To pair the USB Camera with the Visual+, use the included USB cable, which has a Type B end and a Type A end. USB Type A is the most common one, the plug everyone thinks of when someone says “USB.”

  1. Plug the USB Type B end into the camera and the USB Type A end into the Visual+.
  2. Trio should automatically discover the camera

You can now start a video conference just like you did before!

During a conference call, if you tap the Camera button on the Trio screen, you’ll find PTZ controls.

Do I need to use the Polycom Trio Visual+ Accessory?

Yes. To use Polycom EagleEye IV USB Camera with Polycom Trio, you need the Visual+ accessory, which enables HD video conferencing and HD content sharing with the Trio conference phone for an all-in-one unified collaboration experience.

The camera will not work if you plug it directly into the Trio.

Is the camera powered via USB?

No. Polycom EagleEye IV USB Camera needs to have its own power supply connected. The USB connection from the Visual+ will not power the USB Camera.

Polycom EagleEye IV USB Camera

Anything else I should know?

Yes. To use the EagleEye IV USB Camera with Trio, you must have firmware version 1.1 or later installed on the USB Camera and firmware version 5.5.3 or later installed on the Trio.

Where can I find the latest firmware?

You can find the latest firmware on the Polycom Support website:

The Trio’s firmware is updated in the usual fashion, either through a provisioning server or using a USB stick.

How do I install firmware on the Polycom EagleEye IV USB Camera?

It’s easy to update the firmware:

  1. Download the firmware file. The file will end in gz
  2. Copy the firmware file to the root folder of a USB stick. The USB stick must be formatted in the FAT32 file system and must have a USB Type A plug
  3. Plug the USB stick into the slot on the back of the camera
  4. Turn on the USB Camera
  5. The camera will automatically start updating the firmware. The camera will spin and tilt while updating and the LED status indicator on the front will blink amber
  6. When the light stops blinking, the updating process is complete
  7. Remove the USB stick

What else is the Polycom EagleEye IV USB Camera compatible with?

As of right now (Feb 2018), Polycom EagleEye IV USB Camera is compatible with the Polycom RealPresence Trio 8800 conference phone using the Visual+ accessory and the Polycom MSR Dock. It’s also compatible with other Microsoft-certified Skype for Business room systems.

It is not currently compatible with Polycom EagleEye Director or Producer.