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The GAI-Tronics 111-02-001F-212 is a vandal resistant VoIP phone that has a full keypad and three special keys used for mute, recall, and redial. This phone has an IP65 rating and is made of glass-filled polyester making it vandal resistant and resistant to rust and corrosion. The GAI-Tronics 111-02-001F-212 also has a mean time between failure exceeding 50,000 hours (approx 5.7 years).