All About Jabra Headsets
Jabra was founded in 1993 and has pioneered many of today’s modern headset technologies. Technologies like DSP-based noise reduction and echo cancellation owe their roots to Jabra. These innovations have propelled Jabra to the forefront of the professional headset market.
A Utah-based manufacturer formed its own earphone division in 1983, before spinning it off as an independent company in 1993—the company became Jabra. In 2000, GN Netcom acquired Jabra. GN Netcom was founded in 1869 and has given Jabra an incredible depth of expertise to reach into.
Jabra builds headsets and other communications solutions for busy professionals in offices, on-the-go or based in call centers. The headsets are available in wireless and wired formats, ready for desk phones, computers, mobile devices and anything else you bring to the table.
Not only are Jabra’s headsets on the cutting edge, they’ve also been recognized by highly coveted industry awards, including CES Innovation, CNET Editor’s Choice, iF Product Design Award, Red Dot Mobile Choice Best Accessory and T3 Gold Award—to name a few.
The headsets are deployed all over the world. They are compatible with many industry-leading vendors, including 3CX, Cisco, Polycom and Snom. Use the headsets with environments like Avaya, Microsoft Lync and Skype for Business. Leverage your VoIP or UC solution with these state-of-the-art headsets.
Popular Jabra headsets by series
Jabra has several series of headsets that each offer their own unique set of features and benefits.
Jabra BIZ 2400 series
The Jabra BIZ 2400 series is known for comfort and advanced noise cancellation technology. The headsets feature wired connections like USB and quick disconnect. In total, there are over 20 models available, designed for your particular working environment and personal preference.
Features available on Jabra BIZ 2400 headsets include ultra noise cancellation, break-proof microphone boom arms and 3-in-1 convertible wearable styles. The models are also available in monaural and binaural form factors, with single or stereo earpieces and super comfortable leatherette cushions.
Jabra PRO 9400 series
Take a call from your desk phone, VoIP softphone and mobile device, all from one headset. The Jabra PRO 9400 series headsets are wireless, featuring charging bases with multiple connectivity options. Connect the base to your desk phone’s headset port, your computer’s USB port and your smartphone’s Bluetooth. Use the bases’ one-touch controls for easily managing calls and other functions.
The Jabra PRO 9460 headset, Jabra PRO 9465 headset and Jabra PRO 9470 headset all have touchscreens built into the charging bases. The touchscreens make it simple to set up the headsets, control your telephony and customize the experience.
Jabra EVOLVE series
Jabra EVOLVE headsets combine the best of professional- and commercial-grade features into one solid device. The headsets offer features like multiple connectivity options, active noise cancellation (on Jabra EVOLVE 80 headset), and hide-away microphones when you want to use the headsets for listening only.
Read our blog post:
Advance to Jabra Evolve Headsets to get the entire rundown about this innovative line of headsets from Jabra.
What is “quick disconnect?”
Many Jabra headsets—and headsets by other manufacturers—utilize what is called “quick disconnect.” These are wired headsets with quick disconnect connectors; the end of the headset’s cable terminates with this connector type.
Quick disconnect, or “QD” for short, does not plug into the phone or other telephony source. An adapter is required to plug these wired headsets into the source.
Jabra quick disconnect adapters:
Jabra LINK 220 QD to USB adapter – model: 220-19
Jabra LINK 280 QD to USB Bluetooth adapter – model: 280-09
Jabra GN1200 QD to RJ9 adapter with inline controls – 88001-99
Jabra GN1200 CC QD to RJ9 adapter with inline controls and coiled cord – 88011-99
Jabra QD to RJ9 adapter with coiled cord – 1003945
Jabra QD to 2.5mm adapter – 1005143
Jabra QD to 2.5mm adapter with coiled cord – 8800-01-46
How do I use Bluetooth headsets?
Jabra wireless headsets with Bluetooth are designed for smartphones, tablets and mobile devices. Headsets like the Jabra Stealth UC include a USB dongle that lets you wirelessly connect it to your computer.
Your mobile device must also feature Bluetooth, enabling you to “pair” it with the Jabra headset’s Bluetooth connection. Turn on the headset’s Bluetooth, and then turn on Bluetooth on your mobile device. In your device’s Bluetooth menu, choose the Jabra headset from the list of available or nearby devices. The mobile device and headset should “pair” or wirelessly connect.
The Jabra Stealth UC is packaged with a USB dongle. Plug the dongle into a USB port on your computer and the headset will automatically pair with it, creating a Bluetooth connection between the headset and the computer. You may need to open your computer’s settings and select the Jabra headset as the primary audio device.
Bluetooth headsets are popular with commuters, or with users that want to connect their headset to multiple sources at once. For example, you may be able to connect your Bluetooth headset to a mobile device and VoIP softphone simultaneously.
Wired or wireless: which is best?
Do you want a wired headset or a wireless headset? Jabra offers very good headsets for whichever choice you make. Jabra wired headsets and wireless headsets share the same range of features (noise cancellation, wideband audio, etc.), with the connectivity type being the only major difference.
Jabra wireless headsets do offer some advantages, however, which is why many people choose them over wired headsets. You can continue to wear the headset when you leave your desk, and they don’t have extra cables that can clutter your desk or get in the way. Wireless headsets are very popular, so you may find more wireless models than wired models available.
Do I need an EHS cable or handset lifter?
An EHS (electronic hook switch) cable lets you answer and end calls directly from your Jabra wireless headset. Headsets with built-in call answer and end buttons let you “pick up” calls and “hang up” calls without physically engaging the phone at all. Answer and end the call from the other side of the office, for example, without running to your desk.
Jabra builds EHS cables for each phone manufacturer, including Avaya, Cisco and Polycom. The cable plugs into the base of your Jabra wireless headset and into the compatible desk phone. Make sure that you choose an EHS cable that is compatible with your headset and desk phone.
The Jabra GN1000 handset lifter is an alternative to an EHS cable. Connect your Jabra wireless headset’s base into the lifter, and place the lifter under the phone’s handset. The lifter physically lifts the handset from the hook, and then sets it back down again.
What is a headset amplifier?
Most modern phones have built-in headset amplifiers. An amplifier allows for higher audio volumes to be output by the headset. Otherwise, especially in loud environments or for users that are hard of hearing, the headset’s earpieces could be very difficult to hear.
Jabra headset amplifiers include the Jabra GN8210 and the Jabra LINK 850. Both include on-device volume controls for manually adjusting the output level through the earpieces. The mute button on these amplifiers also let you silence the headset’s microphone when not in use.
For more about Jabra headsets…
Jabra continues to release new and exciting products that change what we think of as a business or professional headset. They also manufacture products like portable speakerphones, based on Jabra’s extensive audio and communications expertise.
IP Phone Warehouse is an authorized Jabra reseller and support provider. Contact us at 888-201-9056 to learn more about Jabra headsets or how to deploy multiple Jabra headsets in your call center environment.
Helpful Jabra Headset Links
Below are our latest and favorite blog articles about Jabra Headsets.
Generations come and go, meeting new challenges and creating new opportunities. Think we’re talking about people? Introducing the Jabra BIZ 2400 II series, building on the success of the wildly popular Jabra BIZ 2400 series.
Learn More >
Call recording is a highly sought-after feature for most businesses. A lot of businesses don’t know how vital this feature is until after they’ve set up their phone system.
Recording calls lets you settle customer disputes, add a new measure for quality control and save phone conferences for later, among many other possible uses.
Learn More >
Buying a headset. How do you do it? Do you look for comfort, sound quality or overall appearance of the product? There are a lot of ways to approach this problem.
None of the headset’s features matter if you can’t connect it to your phone. Without the proper connection, your headset is just a paperweight.
Learn More >
The Jabra Evolve series is making headlines all over the web. The workplace is changing, but headsets have not kept up with the modern worker. Jabra Evolve headsets combine the best of a professional and entertainment technology into one new-age device.
Learn More >
More about Jabra Headsets
Jabra Headset Compatibility Guide
Jabra Headsets by Solution Type
Jabra Bluetooth Pairing Guide
Jabra Headsets FAQ
Whether you have a question about Jabra headsets or not, this FAQ is good to review to make sure your headset is the right solution for your phone and desired use.
What Jabra headset is compatible with my phone?
Jabra Headset Compatibility Guide can show you what headsets are compatible with your phone. Otherwise, if the headset has the same connector type as the port on your phone (RJ9 to RJ9, USB to USB, QD adapter to port, etc.), then the two devices should be 100% compatible.
Does my Jabra headset need a QD cord?
The Wired headsets from Jabra may feature a quick disconnect plug. The headset cannot be directly plugged into a phone, computer or another device. A quick disconnect adapter is required, allowing you to plug the headset into an RJ9 port, USB port or 2.5mm port. The Jabra Link 280 adapter also features Bluetooth for pairing the headset with a Bluetooth-enabled mobile device.
What EHS cable or handset lifter should I use?
If you’re unsure of what EHS cable or handset lifter you need, please contact our sales team. EHS cables and handset lifters give you remote control of your phone’s call answer and end abilities from your Jabra wireless headset. Jabra builds EHS cables for specific phone brands, including Aastra, Avaya, Cisco, Polycom and Snom. The Jabra GN1000 handset lifter is designed to fit most desk phones, physically lifting the handset to answer or end a call.
How do I connect a Bluetooth headset to my mobile device?
Bluetooth is a wireless technology popular in mobile devices. Jabra Bluetooth headsets can be paired with devices like smartphones and tablets. For most devices, you can connect a Jabra Bluetooth headset by turning on the headset’s Bluetooth radio, your mobile device’s Bluetooth, and then finding the Jabra headset in your device’s Bluetooth settings and enabling pairing.
Check out Jabra’s “How to Connect (Pair) with your Mobile Device if you’re having trouble.
What is the model of my Jabra headset?
You might have had your Jabra headset for years, or recently received one from your company without any packaging materials. For whatever reason, you might want to know the headset’s model number. The Jabra Product Identifier helps you track down your headset model.
What does the warranty cover?
Jabra headsets usually come with warranties like this:
• One year for wireless headsets
• Two years for wired headsets
• Three years for the Jabra BIZ 2400 series
Reference: Warranty & Service Information
To return your headset because of a defect or other problem, please contact IP Phone Warehouse and fill out a Return Merchandise Authorization form. It is at Jabra’s discretion to either repair, replace or refund the headset.