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Polycom Video Conferencing Tech Support

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    Add-on tech support plans available

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Polycom Video Conferencing Tech Support


Get expert tech support anywhere in the USA for your Polycom video conferencing endpoints and systems, including Polycom Trio, Polycom RealPresence Group Series, and Polycom RealPresence HDX Series. Our engineers are PCVE Certified (Polycom Certified Videoconferencing Engineer) and have worked with Polycom endpoints for over a decade.

Polycom Remote Video Conferencing Tech Support Process:

With IP Phone Warehouse's Polycom video conferencing remote tech support, we'll schedule a call between you and one of our Polycom Certified engineers. While on the call, we use secure remote login technology to solve your issues, including troubleshooting systems, configuring devices, implementing cybersecurity, and optimizing traffic. Highly experienced and very friendly, our Polycom experts are professional and efficient.

Purchasing 1 unit of tech support entitles you to:

  • 1 session of up to 1 hour per unit purchased with an IP Phone Warehouse engineer
    • 1 hour minimum billing interval
    • The purchased unit cannot be broken up into multiple sessions of less than 1 hour
  • Call back (or preferred method of contact) within 1 business day of purchase

Polycom Video Conferencing Device & System Support For:

  • Polycom RealPresence Centro
  • Polycom RealPresence Group Series
  • Polycom RealPresence HDX Series
  • Polycom Trio
  • Polycom Infrastructure Equipment

Polycom Video Conferencing Tech Support Engineer Qualifications:

  • Polycom Certified Videoconferencing Engineer (PCVE)
  • Continuing education and updated certification from Polycom
  • Minimum of 5 years of direct experience with Polycom video products