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Note: this is software only, for Windows or Linux. Received via electronic delivery approximately the same business day.
The 3CX phone system, professional edition, is an open standards, software-based PBX. This system is a cost-effective alternative to PBX appliances. The professional edition includes call center features and integration with Microsoft Exchange Server. The 3CX phone system includes an easy-to-use GUI.
Call center features on the 3CX phone system are essential for maintaining productive telephony between callers and agents. Queue management and monitoring tools include establishing protocols, queue positioning and options to jump in or listen in on conversations. Advanced features allow callers to hang up and save their position in the queue, to be called later by an agent when they place in line comes up.
When integrated with Microsoft Exchange Server, the 3CX PBX phone system offers real time presence for other agents, a phonebook and an auto attendant. A mobile app enables the 3CX phone system to work with smartphones. Download the app onto the smartphone and utilize it as an additional extension.